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IOWA RELIGIOUS MEDIA SERVICES "your ecumenical media library" |
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How to Order | |
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Clients may mail, e-mail, fax or phone in orders to IRMS. We ask that clients send long orders in a written form rather than giving them over the phone as this reduces the likelihood of errors. Clients may order items up to one year in advance.
When ordering, please include the following information: client number (the five digit number found on any correspondence from us), client name, client's daytime phone number, church name and denomination, address where the material is to be sent, the resource number and title, and alternative dates and/or titles if possible. Shipping within the state of Iowa Our resources are shipped via the U.S. Postal Service using the library rate. Consequently, we recommend clients allow at least ten days for shipping when planning their viewing schedules. If a resource is needed in less than ten days, clients may still receive it in time via U.S. Post, but we cannot guarantee the order will arrive by the requested date.
We also offer clients the option of receiving resources via United Parcel Service (UPS). There is a minimum $7 fee for this shipping method. If the fee exceeds $7, the actual shipping cost rounded up to the next dollar will be charged. UPS assesses a fee for deliveries to residences.
We can ship overnight anywhere within the state of Iowa by using regular UPS delivery. However, as there is no UPS standard delivery on Saturdays, Thursday is the last day of the week that we can guarantee delivery for Sunday use. Shipping
outside the state of
Resources sent outside the state of Iowa are automatically shipped via United Parcel Service (UPS). (IRMS members are not charged an additional fee for this.) The time needed for delivery will vary according to the receiving destination, but we recommend clients outside the state of Iowa allow at least seven days for shipping when planning their resource use. Occasionally resources are sent via United Parcel Service (UPS) even though the client placed the order early enough for us to have used the U.S. Postal Service. This may be due to the fact that the resource was not received from the previous client by its due date. In this case, the client will not be charged the additional $7 UPS fee. We may use UPS to ship especially large orders or expensive resources. While regular UPS shipping includes insurance up to $100, we may purchase additional insurance when we ship to clients to cover resource replacement costs. Since the client is financially responsible for the resources until they are back at IRMS, we strongly encourage clients to return the resource(s) via UPS or another insured delivery system, insuring the package for the full value of the resources. In such cases, instructions to this effect will appear on the invoice. (See Returns.) Clients
in
Clients are financially responsible for any resources checked out until they are returned to IRMS. (This includes guides and other materials that may accompany an order). The invoice included with each order shows the due date for the resources. In general, clients should plan to use the same shipping method by which the resource arrived. An explanation will appear on the invoice if there are special instructions for return shipping. Occasionally, resources can be so tightly booked that we request a client ship to the next client waiting to use the resource, and those instructions will appear on the invoice. A drop box is located by our entrance for after-hours returns. Church membership fees are determined by each denomination and are based upon the number of members in a given local church. Paying the yearly membership fee entitles that church's members and staff to unlimited use of IRMS. Clients only pay for return postage. IRMS sends out yearly renewal notices with fee information. Please contact IRMS with any questions regarding membership. Non-members may rent individual resources by the week from IRMS. The weekly rental charge is 20% of the purchase price of the resource or a minimum of $6 (which means that some resources rent for $130 or more). The rental price is indicated with the resource description, though IRMS staff will always inform clients of any rental fees included in an order before that order is sent. If we must mail resources, the non-member client is charged $7 shipping and handling for each order. If a non-member client plans to use a number of resources in a years time, it will likely be less expensive to purchase a membership rather than rent all of the desired resources. | |